I hired Ward Richmond because I needed a fast-paced individual who specializes in solutions for 3PLs and could deliver a comprehensive solution that maximized site value and enabled me to close the deal. His market intelligence and relentless effort on this project undoubtedly helped us secure the business with this new, Fortune 500 customer.
Ward Richmond understands the 3PL business. We rely on Ward to help solve our customers’ supply chain opportunities and provide them with logistics solutions that fit their needs.
Ward has consistently demonstrated a high level of customer service, a strong work ethic, and comprehensive understanding of transportation & logistics-related real estate.
Ward and his team have consistently delivered a high level of customer service over the course of several years and hundreds of transactions by working closely with our team in an effort to assist us with developing and implementing creative real estate solutions.
Positive attitude and customer-centered approach made for a great working relationship.
Ward and his team have consistently exceeded our expectations while working closely with our Properties Team to execute our real estate strategies and achieve our stated objectives.
The Colliers team worked quickly and efficiently to leverage their local market relationships to find KW multiple short term, flexible space solutions in an expedient and professional manner.
Ward has acted as our strategic real estate partner for several years having assisted our team during our rapid growth by utilizing strong relationships and unparalleled market knowledge to source off-market opportunities for property expansion needs.
Corporate real estate solutions
By Ward Richmond
Like most things in life, the process of becoming a submarket specialist is fairly simple yet not necessarily easy. To succeed requires optimism, patience, consistency, discipline, and persistence.
The best way to get started and build a practice as an industrial real estate adviser in a major market is through “submarket specialization”. This is how I began my career and this is how the majority of my colleagues and competitors started out as well. While my service model has evolved, the majority of the guys I know in this business have worked inside a couple of zip codes their entire careers and have made a hell of a living. Most importantly, they are true market experts. It is an art form.
My business today is built on partnering with submarket specialists around the globe to implement and execute world class real estate strategies on behalf of our clients. I will not work on a transaction without partnering with a submarket specialist. Even if I get an assignment in Dallas (where I have lived for almost 40 years), I will bring in a partner to help me implement. This optimizes value for my clients and maximizes overall process efficiency.
Focus and specialization is key. In a major market like Dallas-Fort Worth, Los Angeles, NYC, Atlanta, Chicago, Toronto, to name a few, focusing on a submarket is the fastest and most effective way to quickly learn about the commercial real estate business and truly become an expert in a fairly short amount of time. Being a true expert is the only way that you are going to be able to add value to a commercial real estate transaction. Our clients are buying a unique commodity that is an expensive, long term, relatively illiquid obligation. Sophisticated clients recognize and value the importance of a partner that is a bonafide expert.
Here are the basic steps needed to accomplish this feat. If you actually follow these simple steps, I will be shocked if you aren’t pulling down six figures within a few years.
Step 1:
Get hired by a reputable company and find a senior level broker who has time and interest to mentor you. My door is always open for new candidates so you can start by calling me. If we don’t turn out to be a decent match, I can introduce you to plenty of other folks that will be happy to meet with you. Finding a strong company and a good mentor is huge and will help you out tremendously.
Step 2:
Pick specific geographic boundaries and stick to them. It is very easy to get “A.D.D.” and start chasing potential opportunities all over the place. Don’t be that guy. Specialize. Specialize. Specialize. Have I made this clear? As it relates to DFW, we have 8 industrial submarkets. Different folks may cut them up in different ways but this is how I break them down:
Click Map to See FULL DFW Submarket Map
Click Link to see PDF version of DFW Submarket Map
Step 3:
First, you need to choose a database system. Some companies provide a database for you, but surprisingly, most do not. Similar to health insurance and benefits, even giant publicly traded companies do not provide database systems for their brokers. My team uses ACT. I have also been trying out Apto but I am switching back to ACT when my one year with Apto expires. Let’s just say that Apto has great advertising. If you or your company can’t afford to invest in a real database, just use an Excel spreadsheet to get started and you will be fine.
Begin by “databasing” every building in your submarket. I would typically limit this list to include distribution and manufacturing buildings that are 50,000 SF and greater but it really depends on the city and the submarket.
Once you have identified the buildings and input them all into your database, go back through and identify and record the following:
Most commercial real estate companies have invested in technology to help with this information gathering process (we use Zoom Info and Costar and Business Wise) but if not, just use the appraisal district website and Google.
This databasing process should take about 2-3 months. Don’t do anything else for the first 2-3 months other than database and get organized.
Step 4:
Make 50 in-person cold calls per week to the owners and the tenants in your submarket and record the information that you gather through this process. I am working on my cold calling blog post but for the time being, here is a good approach that you can feel free to try out:
“Hi, my name is Ward Richmond with Colliers International. I specialize in representing companies in this submarket with their real estate needs. My goal is to help our clients maximize value and improve efficiencies related to the commercial real estate process. Do you currently have any commercial real estate challenges that you are dealing with that I may be able to discuss with you?”
I highly recommend starting out with in-person calls so that you have the opportunity to actually see the buildings, potentially tour the properties, and learn the area.
The purpose of these calls is to achieve the following:
Identify the real estate decision maker. This is the guy or gal who hires the real estate broker and runs the real estate process. Sometimes this is the CEO/ CFO, sometimes it is the local branch manager. Identifying the true decision maker is an art form in itself and takes time.
1. Identify opportunities to assist the real estate decision maker with commercial real estate needs they may have. Here are a few examples of opportunity you may find
2. Develop a comprehensive understanding of what is going on within your submarket.
If you stick to the plan and call 50 people per week, you will have knocked on 1200 doors within your first 6 months and you are well on your way to becoming a submarket expert.
Step 5:
This is the toughest part and your ability to consistently prospect, meet with key real estate decision makers and gather market intel is the key to becoming a submarket specialist and a true expert. Go get ‘em!
